Shipping Policy

At Xiona Travel, we aim to deliver your outdoor and travel essentials in a timely and secure manner. Please review our shipping policy below for detailed information on how we handle orders.

1. Order Processing Time

• All orders are processed within 2–3 business days (excluding weekends and holidays) after receiving your order confirmation.

• You will receive a notification once your order has been dispatched.

2. Shipping Time and Delivery

• Standard delivery typically takes 5–7 business days from the date of dispatch, depending on your location.

• Some remote or rural areas may require additional time.

3. Shipping Methods

• We currently offer Standard Shipping through trusted courier partners.

• At this time, we do not offer express or international shipping.

4. Shipping Charges

• Shipping is free on orders above the minimum purchase amount (if applicable; details available at checkout).

• Otherwise, a flat shipping fee may be applied depending on the order total and delivery location.

5. Delivery Attempts

• Our courier partner will attempt delivery at the provided address. If you are unavailable, they may contact you to reschedule.

• After multiple failed attempts, the package may be returned to us.

6. Damaged or Lost Packages

• If your package is damaged or lost during shipping, please contact us within 48 hours of delivery confirmation. We will investigate and offer a replacement or refund as appropriate.

7. Contact Us
For questions related to shipping or to report delivery issues, please email us at:
[email protected]