Return & Refunds

At Xiona Travel, we want you to be fully satisfied with your purchase. If you’re not, you may return the product under the conditions below:

1. Return Eligibility
You may return an item within 7 days of receiving it, provided it is:

• Unused and in its original packaging

• Accompanied by the original receipt or proof of purchase

2. Non-Returnable Items
Items that show signs of use, wear, or damage caused by the customer are not eligible for return or refund.

3. Return Process
To initiate a return, email us at [email protected] with your order number and reason for return. Our support team will provide instructions and a return address.

4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days via bank transfer or other agreed methods.

5. Return Shipping
Customers are responsible for the cost of return shipping unless the item is defective or incorrect.